On the 8th of September the SAOUG Eastern Cape branch hosted at NMMU a talk on “Why User Experience is a sexy topic in the Library of Today” – Prof Darelle van Greunen. Pictures from the event are available on the SAOUG Facebook page.
After defining user experience, Prof van Greunen spoke about designing library experiences. This was followed by comparing the past with the present w.r.t. changes in information acquisition and the convenience of digital information. She also referred to “new digital students” and explained their information-seeking behaviour; students may sometimes find the library web site hard to navigate and be frustrated. She spoke briefly about the tools that are used by students and researchers. She presented us with numerous ideas for improving library user experiences, for example, improving OPAC’s (library catalogues), making full text of information accessible online and providing seamless discovery to delivery of information resources. In closing, Prof van Greunen emphasized the importance of relationship building instead of service excellence and that organizations can uncover new needs of users to satisfy and be in a position to make a stronger impact.